What happens if you win lottery online?

If you win a prize from a purchase made using your online lottery account: We will deposit the prize money directly into the same account, usually the next day. You will also be notified by email about your entry winning a prize. However, once the money is paid into an elected bank account, it takes two days for the money to process before it can be withdrawn.

If you win the jackpot, you should call the number on the back of your ticket. If you played online, you can find the number in an email. Your details will be passed on to the concerned person who will then call you back. You will start discussing logistics, such as verifying your identity and considering what bank account you want the money to be paid into. But the most important part of the call will be about your wellbeing. There are two bits to that phone call.

One is us talking you through how things will work but actually we're calling to check in on you because you’re usually having an enormous shock. Once you’ve had some time to think about how you want to handle your money, we will pay a visit to your home. Our team will check through all your paperwork by making sure your ticket is real and verifying you are the person who bought it. It usually takes about an hour for us to receive confirmation that everything is above board. Once we have this, we can send the money to whatever bank account you choose. You should be able to see the money in your account within two working days. It’s quite strange actually because some people want to rush it through, others just need to take their time and get their heads around it first. We go at their pace.  

Follow-up programmer

Sorting out the logistics of receiving your money is ‘just the start'. Around two weeks after you have millions in your account, we will help set up meetings with legal and financial advisers. But on top of this support, we believe it is very important to help winners with their mental health as people are actually going through an enormous change, they’ve had an enormous shock. This is why winners are also given a life coach, which they can share with their whole families if they choose. Winning the lottery gives you lots and lots of opportunity to do lots of fantastic stuff but it takes a bit of getting used to. Winners have access to this financial, legal and wellbeing support for the rest of their lives

Concierge service

Whilst winning has seemed fairly serious up until now, we make sure not to take away any of the fun of it. We will most likely suggest you use some of the money to go on holiday or do something else you have always wanted to do while you mull over how to spend the rest. But most regular people do not know how to go about doing things that billionaires do. So we put winners in touch with a concierge service.

Access to previous lottery winners 

We think the best thing winners can do is have a cup of tea with another lottery winner. If something happens to you in your life, you normally know someone else who has been through it. Our job is to put new winners in touch with other winners and make sure they have access to that support.